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If you are reporting a possible error, include the page title or URL, explain which statement needs attention, and provide a public source when available. Avoid attaching personal financial records.
Questions about a Remitly transaction
For a missing transfer, refund, verification request, or account-access issue, use Remitly’s official help page. This publication cannot locate a payment, release funds, restore an account, or process a cancellation.
The delayed-transfer guide explains how to organize the facts before contacting the provider. The cancellation and refunds guide explains the different stages of that process.
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Do not send this publication passwords, one-time security codes, Social Security numbers, full payment-card details, banking credentials, identity-document images, or complete transfer receipts.
For a general editorial question, a description of the issue is usually enough. If an official provider needs documents for an account-specific investigation, follow the secure submission instructions it supplies through a verified channel.
Privacy information for publication inquiries belongs in the Privacy Policy.